MANHATTAN DENTAL PRACTICES
HEALTHCARE
CHALLENGE
Renovate a 600-square-foot below-ground-level office with moisture issues as quickly and efficiently as possible.
OUTCOME
MDP enhances their patients’ experience by completing the floor renovation in 1 day.
CHALET RETREAT SG-4007-10
Manhattan Dental Practices is a family-friendly dental practice that provides comprehensive care for your entire smile. The results? Everyone walks out with a bigger and brighter smile than before. Manhattan Dental Practices wanted to ease their patient’s anxiety by renovating their office floors to create a warm and welcoming environment without closing the practice for multiple days.
END USER REVIEW
The staff at MDP loved how bright and open the office looked now after the renovation. They couldn’t wait for their patients to see it!
THE PATIENT COMES FIRST
Manhattan Dental Practices (MDP) helps people of all ages walk out of their offices with bigger and brighter smiles. They are known for putting their patients first. They greet them with a big smile and even let them pick out their favorite music to play during their cleaning. Making their patients comfortable and at ease is a top priority for MDP.
Their physical office is located below ground level which contributes to their moisture issue, and there isn’t much natural sunlight. To mitigate their moisture issue and enhance their patients’ experience, they decided to renovate the office floors to create a more welcoming environment which would help soothe any dental fears or anxiety.
TIME IS OF THE ESSENCE
SetaGrip was recommended to MDP. CEO, David J. Kim, sat down with MDP to discuss their goals and their needs for the floor renovation. MDP expressed that their biggest concern was duration. Their practice is open 7 days a week and there is barely any downtime. If the renovation lasted for multiple days, they would be adding to their patients’ anxiety who mentally prepare for their appointments days in advance. On top of that, the added opportunity cost of a multi-day shutdown wasn’t feasible. MDP strives for excellent patient care and a long renovation wouldn’t be feasible.
A BUMP IN THE ROAD
To ensure a smooth installation, the Director of Operations, Jeff Pak, made an onsite visit to the practice. When examining the space, he noticed that the subfloors were not installation-ready and explained to MDP that the floors needed to be patched beforehand. MDP was confused as they thought SetaGrip could just be laid on top of the existing floors. Jeff clarified that becauseSetaGrip is a flexible vinyl flooring, it would mold to the crater in the raw cement subfloor creating a safety hazard.
1-DAY INSTALLATION
OneFlor USA’s in-house installation team arrived promptly at 9.30 am and got straight to work. They removed the furniture, swept and vacuumed thoroughly, and applied the preferred moisture mitigator. Due to the nonporous surface, the moisture mitigator provides, the installation team was able to lay SetaGripafter 45 minutes of drying time. The whole job went smoothly. The most time-consuming part was the detailed cuttings around the reception area, radiators, and the molding. As soon as the floors were complete, the team returned the furniture, and MDP opened for business.
NOT SO SCARY ANYMORE
MDP was thrilled with the outcome of the floor renovation. They loved how bright and open the office looked. They kidded that they could have done the floors themselves because it seemed so easy. Even the neighboring tenants complimented the floors and were surprised a renovation took place because they didn’t hear any tools or smell any odor. Most importantly, their patients are now more relaxed and comfortable while sitting in the dentist’s chair.